Shipping policy

Your order will be free shipping.

 

Q: How long does delivery take?

A: Shipping from US warehouse: 2-7 business days. Shipping from China: 7-15 business days.

Q: What countries do you ship to?

A: Chinese warehouses can be shipped to the worldwide, the United States warehouses shipped to the US only. But we cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.

Q: How will my delivery be shipped?
A: Amazon functions as our logistics partner to ship out Rsrteng products, also may be other carriers, such as UPS, DHL or USPS, etc. We will choose the carrier that best for our customers.

Q: Do I need to pay import taxes?
A: Items shipping from US warehouses will not caused import taxes. However, items shipping from China may incur import taxes, the exact situation depends on the policies of your country.
NOTE: Any customs taxes are the buyer's responsibility, and the buyer need to in charge for the import taxes that may be incurred. You can confirm the package information with us before shipping.

Q: I ordered more than one item. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. But sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Q: How do we fill in the address information for receiving the order?
A: We recommend that you fill in the details address, accurate phone number and your full name, which can ensure fast delivery by the carrier.


Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is has been sent.


Q: What do I need to do if I encounter an order-related issue?
A: Please contact customer support at service@rsrteng.com.